Security

Vulnerability disclosure policy

Version: 24 April 2024

1 Introduction

The security of our systems is a top priority and we take every care to keep them secure. Despite our efforts, there may still be vulnerabilities.

We are keen to engage with the security community. This policy allows security researchers to share their findings with us. If you think you have found a potential vulnerability in one of our systems, services or products, please tell us as quickly as possible.

We will not compensate you for finding potential or confirmed vulnerabilities.

2 Scope

This policy covers any product, website or service owned, operated, or maintained by Allette to which you have lawful access.

Digital assets not owned by Allette are considered out-of-scope, except where a written agreement is in place for Allette to also provide vulnerability disclosure service. 

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

3 Official channels

To report a vulnerability, email us at security@allette.com.au with enough details so we can reproduce your steps. The more details you provide, the easier it will be for us to triage and fix the issue.

If you report a vulnerability under this policy, you must keep it confidential. Do not make your research public until we have finished investigating and fixed or mitigated the vulnerability.

4 Our commitments

When working with us, you can expect us to:

• Respond to your report promptly, and work with you to understand and validate your report;
• Keep you informed about the progress;
• Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints;
• Agree upon a date for public disclosure;
• Credit you as the person who discovered the vulnerability unless you prefer us not to; and
• Extend Safe Harbor for your vulnerability research that is related to this policy.

5 Our expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

• Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
• Report any vulnerability you’ve discovered promptly;
• Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
• Use only the Official Channels to discuss vulnerability information with us;
• Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;
• Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;
• If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;
• You should only interact with test accounts you own or with explicit permission from the account holder; and
• Do not engage in extortion.

6 Safe harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

• Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;
• Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;
• Exempt from restrictions that might be outlined in the Terms of Service or Acceptable Usage Policy that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
• Lawful, helpful to the overall security of the Internet, and conducted in good faith.

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through our Official Channels before going any further.